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We care for your privacy.

Your privacy and securing your personal data is one of Eden’s top priorities when you do business with us or visit our website and other digital offerings. We pay great attention to securing the data you trust us with and for transparency, we want to make sure you are fully aware of who we are, understand your data protection rights and learn about ways to exercise these rights with us.
Our team at Eden has offices and partners across Africa, Asia, Europe and North America, with our global headquarters in South Africa (Eden Immersive (PTY) LTD, Unit 4, 25 Oxford Road, Forest Town, Johannesburg 2193) and our European headquarters in Ireland (Eden Immersive Limited, Ground Floor, 8-9 Marino Mart Fairview, Clontarf, Dublin D03 P590). Our privacy policy is based on the General Data Protection Regulation (GDPR) of the European Union, which entitles you to the following:
The right to access – You have the right to request copies of the personal data that we have stored from you. 
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
The right to object to processing – You have the right to object to our processing of your personal data.
The right to data portability – You have the right to request that we transfer data that we have collected to you or a third party.
If you would like to exercise any of these rights, please contact us at our email: webmaster@madebyeden.com. Depending on the request, we may charge you a small fee.

What data we collect and how we process it

Eden will not use or share your information with anyone except as described in this Privacy Policy. We collect and process your personal data only with your consent. The purposes for which we collect your personal data are: Improvement of our service, communication with visitors to our site, newsletters, user data processing for the purpose of online sales, presenting the information requested by users, providing services associated with the website’s specialisation and for other actions listed below.
With your permission, we can collect and process the following data: Name and surname, company name and address info, date of birth, email address, phone number, personal photos (optional for profile pictures and account management), bank card information, digital wallet identifications and social media account information. Collection and processing of your personal information is carried out in accordance with the laws of the European Union and the United States of America.

Storing, changing, and removal of your personal information

The safety of your data is important to us and we will take all necessary steps to store it securely. Nevertheless, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use all means necessary to protect your data, we cannot guarantee its absolute security.
Your data will be stored for the time necessary to provide our services to you. After finishing with the processing of your personal data, the website’s administration will permanently delete it. We will be able to pass your data to a third party to provide services on our behalf or to assist us in analysing how our service is used. These third parties have access to your personal data only to perform tasks on our behalf, other uses are prohibited and need your willing consent. If the data was transferred to a third party, which is not associated with Eden, we cannot perform any changes to that data.

Technical data of your visits

Records of your IP address, time of visit, browser settings, operational system and other technical information is saved in our database when you visit madebyeden.com. This data is necessary for the correct display of the website’s content. 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Eden uses cookies in a range of ways to improve your experience on our website, including: Keeping you signed in, understanding how you use our website and how you access our services across the web and/or your devices. 
What types of cookies do we use?
There are a number of different types of cookies. Our website uses:

Strictly Necessary Cookies – These cookies are essential, as they enable you to move around our website and use its features. For example, the cookie to say you have/have not allowed cookies to be used on this site.
Functionality Cookies – Eden uses these so that we can recognise you on our website and remember your previously selected preferences, for example to keep you logged in on your next visit. These could also include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Performance Cookies – These cookies collect information about how you have used our website, for example with Google Analytics, which is used to track basic user behaviour on our website so we can try to improve your experience. 
Marketing Cookies – Our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than our website. This information may be shared with organizations outside Eden, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign. In other words, this means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage your cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Processing of data by other services

Our website uses third-party online services, which perform data collection independent from us. Such services include: Google Analytics , Google AdSense, Hubspot and Webflow. Data collected by these services may be provided to other services within those organisations, including using the data for advertising personalisation of their own advertising network. You can learn about user agreements of those organisations on their respective websites and you can also refuse their collection of your personal data. We do not pass any personal data to other organisations or services that are not listed in this privacy policy. As an exception, the collected data may be provided on a lawful request of state authorities that are authorised to request such information. Additionally, when Eden processes orders, we can send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Changes to the privacy policy

We keep our privacy policy under regular review and place any updates on this web page. We are monitoring any changes in legislation related to sensitive personal data in the United States, the European Union and other regions in which we operate, and strive to implement privacy changes immediately.

Feedback and final clauses

To exercise any of your rights or if you have any questions related to our privacy policy, please contact us via webmaster@madebyeden.com. If you do not agree with this privacy policy, you cannot use the services of madebyeden.com and should avoid visiting our website.