Frequently Asked Questions

Got questions? That's okay – after all, we're building solutions that no one else has built before.

Why did you create Snacker®?

Snacker® was created so VR studios, brands, businesses and agencies can benefit from immersive technology without any of the usual hassle associated with Virtual Reality hardware. When working with VR, the same pain points keep coming up: Messy cables and head straps, complicated VR controls, difficulty managing and charging multiple devices, cumbersome content management, no insight into your return on investment and many others, like the mandatory host that has to explain the technology and guide users.

Who was Snacker® created for?

Snacker® was created for everyone that wants to benefit from Virtual Reality without the hassle VR inherently brings with it. Boost your sales by engaging clients with modern technology. Explain key features of your products in the visually richest way possible. Train your employees in an interactive VR experience so that they feel better equipped for their task and make fewer errors on the factory floor. Or enrich your marketing and user acquisition with an immersive experience that your clients will never forget.

Is Snacker® a gaming device?

No. Snacker® is made for businesses that want an easy entry into immersive technology, it was not designed for games. While you can enjoy gaze-based interactive experiences and immersive movies in high fidelity, Snacker® was specifically designed to exclude any complicated motion controls. We made the necessary decision to simplify VR experiences so that everyone can enjoy them, no matter the technical level.

How much does Snacker® cost?

As an enterprise device, Snacker® is priced competitively to the enterprise offerings from Meta, Pico, HTC and other headset manufacturers. On top of their standard business-level support, we also offer additional value by including a touchscreen, a wireless charging cradle, 4G and 5G LTE compatibility as well as Eden Cloud features like mobile device management (MDM), deep analytics, remote content management and reporting tools to better understand your return on investment.

See our Pricing page for full information.

When will Snacker® be released?

Snacker® is available in the US, Europe and Africa. Please see our Pricing page for full information.

If you are interested in a demo, please send us a message and we will do our best to accommodate you.

Is Snacker® available in my country?

Snacker® is available in the countries listed below. We are able to ship to countries outside of this list on a per-project basis, just get in contact with us and we'll find a shipping solution for you.

Supported Countries: Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States

Which VR headsets does Snacker® support?

Snacker® currently uses a customized version of the Skyworth S1 headset. Its 4K display offers the highest visual fidelity among mobile VR headsets on the market, without any irritating god rays or the screen door effect typically seen in low-fidelity VR headsets. Its integrated wireless Qi-Charger allows Snacker® to recharge automatically, so it's always ready for use. Due to its light weight, the Skyworth headset is also ideal for 'snackable' VR content of up to 4 minutes in length. For longer sessions, you can attach the included head straps – so clients can lean back and relax instead of using the grip to hold it.

We will introduce additional headset support in future, including 6DOF headsets.

Can I add multiple Snackers to a single Station?

Yes. This allows for queued or synchronized setups where multiple people can enjoy VR experiences at the same time.

This feature is based on a mutual WiFi connection and will work as long as your headsets and the synced Station are in WiFi range of each other.

Does Eden Cloud support other VR headsets?

Currently, Eden Cloud supports our custom version of the Skyworth S1, which was carefully selected due to its perfect fit for the platform. That said, Eden Snacker and Eden Cloud are designed with modular parts and an open OS approach, and will support other popular VR headsets in future.

Are Snacker® and Eden Cloud future-proof?

Yes. We've implemented a range of unique features so you can rest assured that Snacker® and Eden Station will stay up to date for years to come. One example is our 4G LTE module that allows your devices to stay online even when there is unstable internet connectivity at your location or facility. We designed this module to be 5G-ready, making sure you'll keep this always-on connectivity in the next generation of mobile internet.

Another example is the NFC technology that Eden Station offers. By giving out special badges to visitors, they can unlock specific VR experiences or pick up right where they left off after a quick tap of their badge. This technology can also be used to secure admin functions that can only be accessed by authorized personnel with a special NFC tag. If needed, NFC can be used for payment options in future.

What benefits do I get from using Eden Cloud?

Eden Cloud provides 4 key benefits:

Mobile Device Management (MDM) for VR:

Manage your Virtual Reality devices remotely from anywhere in the world through the use of our cloud-based web portal based on Amazon Web Services®. This allows you to manage your VR systems from mobile devices like smartphones, from your desktop or any web browser.

Remote Content Management:

Deploying content to VR devices is cumbersome and requires a lot of resources and device management. Eden Cloud changes that for good: Upload or update content easily, no matter where you or your devices are.

See your Return on Investment:

Eden Cloud and its suite of reporting tools allow you to easily understand how many leads you've generated, how much time your clients spent in your immersive brand world and which of your products caught their attention the most – giving you actionable insights on your return on investment.

Deep Analytics:

Compare your device performance at different locations, find out which content pieces your clients found most engaging and understand your clients' behavior to make educated marketing decisions for the future.

Is Mobile Device Management (MDM) for VR devices supported by Eden Cloud?

Yes. Mobile Device Management (MDM) for Virtual Reality devices is a core feature of Eden Cloud. In short, it allows you to manage your VR devices from anywhere, even from your mobile device. Check their status, update them remotely or service them from afar – Eden Cloud brings all the features that you would expect from a Virtual Reality MDM solution for mobile VR device management.

Why did you add a touchscreen Station to a VR system?

Our vision for Eden Snacker is a turnkey VR system that everyone can use. All of us at Eden appreciate the heightened sense of immersion that a full-body VR experience can bring, but we found that many clients and users are overwhelmed by the complicated motion controls that are typical for Virtual Reality. So we decided to make things easy.

By adding a touchscreen, VR can suddenly be used by anyone, even first-timers, without any explanation or instruction. This also means that you don't need to book costly hosts that look after the VR experiences, Eden Station makes Virtual Reality a turnkey experience – and fully self-service.

Why did you put a handle on a VR headset?

Through thousands of public demos to mainstream audiences, we found that many users are extremely hesitant to strap into a VR headset – and we get why: They don't want to mess up their hair or ruin their make-up, they don't want to look silly with a 'brick' on their face or they are simply too afraid to surrender their main senses to a machine.

All of these issues immediately went away when we added a handle for mainstream audiences. We saw engagement rates skyrocket, took that invention and polished it – the result is Snacker®.

What about longer VR experiences? Can I bring the head straps back?

Yes. You can detach the handle from the headset and reattach the included head straps. This allows you to offer longer VR experiences to your clients while still benefiting from the full feature set of Snacker® and Eden Cloud.

How does the wireless charging feature work?

We built a wireless Qi-Charger right into the Snacker® cradle, and installed a charge receiver into our custom Skyworth headsets. This means that the system instantly and automatically charges the headset through induction as soon as it is cradled. There is no need to manually plug cables in and out to keep devices charged and ready to go. Just put the headset back onto the cradle and the LED bar will light up to let you know the battery is charging correctly.

It's the only VR headset in the world that charges wirelessly – but if you'd rather run it tethered for constant power supply or as a security measure, you can.

What are the full specifications of the system?

The key specifications are below, you can find the full information on our Pricing page.

Snacker® Headset: Skyworth S1 (4K resolution, 105° FOV, wireless charging)

Snacker Stand: Integrated Qi-Charger, esp32-controlled NeoPixel LED bar

Eden Station: FullHD+ resolution (1920x1200), 2.4GHz CPU, 4GB RAM, 4G/5G-ready, WiFi 802.11 AC, Gigabit Ethernet

Do you support six degrees of freedom (6DOF)?

No, this format is currently not ideal for the vast majority of business applications as it requires cumbersome setup and adjustment. Also, the biggest library of immersive experiences exists in three degrees of freedom (3DOF). This is why we created our first version of Snacker® as a 3DOF device, to benefit from this extensive library and to allow your business to deploy VR experiences without friction.

That said, Snacker® and Eden Cloud are designed in a way that 6DOF headsets will be added in future, thanks to modular parts and an open OS approach.

Do you support interactive experiences?

Yes. Snacker® is tailor-made for immersive 360 degree movies, but it comfortably runs basic interactive experiences. Gaze-based control schemes allow you to put your clients in control without the need to explain any complicated motion controls.

Does Snacker® include anti-theft measures for public spaces?

Yes. Both Snacker® and Station include a Kensington Security Slot that can be secured with locks based on international standards. These locks are widely available across the globe and can easily be attached to our system.

For extra security and continuous charging in high-traffic locations, you can additionally tether the headset with the included tether cable.

How do I keep the headsets clean and hygienic?

Keeping VR headsets hygienic and clean is a top priority for us. It's important that clients are safe and feel safe when putting on a VR headset in a public or business environment.

Every part of our devices, including the PU leather face cushion, can be wiped down with alcohol wipes so integrating headset hygiene into your existing environment is very straightforward – and we've deliberately chosen materials that are durable enough to withstand such treatment without wearing out or breaking down.

What is your audio solution? What about noisy locations like trade show booths or retail stores?

Snacker® ships with integrated headset speakers that can be used even in noisy environments like retail stores or entertainment centers.

For even noisier locations like trade show booths or shopping malls, Snacker includes a headphone output on the headset, allowing you to drive your message home through any speakers, including noise-cancelling headphones for additional noise reduction.

Why should my business invest in immersive technology?

Did you know that in the last 20 years, 52 percent of Fortune 500 companies have either gone bankrupt, been acquired, or ceased to exist as a result of digital disruption? The reason is that computers and smartphones have changed the way we connect, live and work at a pace that almost no one anticipated. We are now seeing Virtual Reality and Augmented Reality having the exact same effect and your business should be ready from the get-go.

With mature headset technology, widely available creation tools and billions of dollars in investment flowing into the industry, there has never been a better time to start your brand's journey in VR: Boost your sales, enrich your marketing, revolutionize your training and leave clients with an unforgettable brand experience.

Get in touch and we'll be happy to start this new chapter with you.

What is Get Well Pals?

Get Well Pals is the world's first animated VR series specifically aimed at kids in hospitals. It covers the questions that pediatric patients may have and answers them in an entertaining, tangible and kid-friendly way. On top of medical explainers like 'What is Cancer', 'Getting a Lumbar Puncture' or 'How to cope with needle pokes', the Get Well Pals also take kids on fantastical journeys that let their mind wander and explore the magical world of Wellness Island.

Each episode is created in close cooperation with doctors and medical experts, teaching kids about their treatments and helping them cope with their feelings by taking away the fear of the unknown that a hospital stay can bring.

How do you make sure the content is medically accurate?

We are creating the Get Well Pals series in close cooperation with doctors and medical experts, to ensure that the content is medically accurate and kid-friendly. From early scripts onwards, medical specialists accompany us along the way and give feedback, share ways to enhance the content and finally, approve the episode's content for accuracy.

Why did you create Eden Wellness Station?

Our Virtual Reality solution was created so hospitals and other healthcare providers can offer supportive, educational and fun experiences to young patients without any of the usual hassle associated with VR hardware. Working with VR systems in these environments can be complicated or outright impossible due to the specific needs of caretakers and patients alike – so we changed that.

VR technology can offer a universe of education and entertainment, but the complex technology used to stand in its own way. Eden Wellness Station fixes that and brings uplifting and joyful experiences to hospitals around the world – at the tap of a button.

Who was Eden Wellness Station created for?

Eden Wellness Station was created for healthcare providers that want to bring the benefits of Virtual Reality to their children's facilities, but without the hassle that VR inherently brings with it. Educate young patients on their upcoming treatments and help them cope with their fear of the unknowns that a hospital stay can bring. Or help them stay calm and joyful even as the days pass on – by offering experiences that let their mind wander on fantastical journeys.

Is Eden Wellness Station a gaming device?

No. Eden Wellness Station is made for healthcare providers that want an easy entry into immersive technology, it was not designed for games. Eden Wellness Station was specifically designed to exclude any complicated motion controls, making it easy to offer educational and entertaining VR experiences to young patients – no matter the technical level.

How much does Eden Wellness Station cost?

To make your entry into the age of immersive tech easier, we've created an all-in-one bundle that includes everything you need to offer immersive experiences to your young patients – VR hardware, kid-friendly content and a robust managing platform.

See our Pricing page for full information.

When will Eden Wellness Station be released?

Eden Wellness Station is available in the US, Europe and Africa. Please see our Pricing page for full information.

If you are interested in a demo, please send us a message and we will get back to you shortly.

Is Eden Wellness Station available in my country?

Eden Wellness Station is available in the countries listed below. We are able to ship to countries outside of this list on a per-project basis, just get in contact with us and we'll find a shipping solution for you.

Supported Countries: Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States

Which VR headsets does Eden Wellness Station support?

Eden Wellness Station currently uses a customized version of the Skyworth S1 headset. Its 4K display offers the highest visual fidelity among mobile VR headsets on the market, without any irritating god rays or the screen door effect typically seen in low-fidelity VR headsets. Its integrated wireless Qi-Charger allows the system to recharge automatically, so it's always ready for your next patient. Due to its light weight, the Skyworth headset is also ideal for 'snackable' VR content of up to 4 minutes in length. For longer sessions, you can attach the included head straps – so patients can lean back and relax instead of using the grip to hold it.

We will introduce additional headset support in future, including 6DOF headsets.

Can I add multiple headsets to a single Station?

Yes. This allows for queued or synchronized setups where multiple patients can enjoy VR experiences at the same time.

This feature is based on a mutual WiFi connection and will work as long as your headsets and the synced Station are in WiFi range of each other.

Does Eden Cloud support other VR headsets?

Currently, Eden Cloud supports our custom version of the Skyworth S1, which was carefully selected due to its perfect fit for the platform. That said, Eden Wellness Station is designed with modular parts and an open OS approach and will support other popular VR headsets in future.

Are Eden Wellness Station and Eden Cloud future-proof?

Yes. We've implemented a range of unique features so you can rest assured that Eden Wellness Station will stay up to date for years to come. One example is our 4G LTE module that allows your devices to stay online even when there is unstable internet connectivity at your hospital or healthcare facility. We designed this module to be 5G-ready, making sure you'll keep this always-on connectivity in the next generation of mobile internet.

Another example is the NFC technology that Eden Wellness Station offers. By giving out special badges to your patients, they can unlock specific VR experiences relating to their treatments or pick up right where they left off after a quick tap of their badge. This technology can also be used to secure admin functions that can only be accessed by authorized personnel with a special NFC tag. If needed, NFC can be used for payment options in future.

What benefits do I get from using Eden Cloud?

Eden Cloud provides 3 key benefits for hospitals:

Mobile Device Management (MDM) for VR:

Manage your Virtual Reality devices remotely from anywhere in the world using our cloud-based web portal based on Amazon Web Services®. This allows you to manage your VR systems from mobile devices like smartphones, from your desktop or any web browser.

Remote Content Management:

Deploying content to VR devices is cumbersome and requires a lot of resources and device management. Eden Cloud changes that for good: Automatically update or add content on your devices, no matter where you are.

Actionable Insights:

Eden Cloud and its suite of reporting tools allow you to easily understand how well patients like the immersive experiences, how many are using the offering, or how much time they spent in the virtual world – giving you a better understanding on your patient satisfaction and return on investment.

Is Mobile Device Management (MDM) for VR devices supported by Eden Cloud?

Yes. Mobile Device Management (MDM) for Virtual Reality devices is a core feature of Eden Cloud. In short, it allows you to manage your VR devices from anywhere, even from your mobile device. Check their status, update them remotely or service them from afar – Eden Cloud brings all the features that you would expect from a Virtual Reality MDM solution for mobile VR device management.

Why did you add a touchscreen station to a VR system?

Our vision for Eden Wellness Station is a turnkey VR system that everyone can use. All of us at Eden appreciate the heightened sense of immersion that a full-body VR experience can bring, but we found that many clients and users are overwhelmed by the complicated motion controls that are typical for Virtual Reality. So, we decided to make things easy.

By adding a touchscreen, VR can suddenly be used by anyone, even young patients or non-techical staff, without any explanation or instruction. Eden Wellness Station makes VR easy to use and easy to service.

Why did you put a handle on a VR headset?

Through thousands of public demos, we found that many users are extremely hesitant to strap into a VR headset – and we get why: They don't want to surrender their main senses to a machine, and they don't want to look silly with a 'brick' on their face.

All of these issues immediately went away when we added a handle for general audiences. We saw much higher engagement especially among young users, took that invention and polished it – the result is Eden Wellness Station.

What about longer VR experiences? Can I bring the head straps back?

Yes. You can detach the handle from the headset and reattach the included head straps. This allows you to offer longer VR experiences to your patients while still benefiting from the full feature set of Eden Wellness Station and Eden Cloud.

How does the wireless charging feature work?

We built a wireless Qi-Charger into the charging cradle and installed a charge receiver into our custom Skyworth headsets. This means that the system instantly and automatically charges the headset through induction as soon as it is cradled by a patient. There is no need to manually plug cables in and out to keep devices charged and ready to go. Just put the headset back onto the cradle and the LED bar will light up to let you know the battery is charging correctly.

It's the only VR headset in the world that charges wirelessly – but if you'd rather run it tethered for constant power supply or as a security measure, you can.

What are the full specifications of the system?

The key specifications are below, you can find the full information on our Pricing page.

VR Headset: Skyworth S1 (4K resolution, 105° FOV, wireless charging)

Charging Stand: Integrated Qi-Charger, esp32-controlled NeoPixel LED bar

Eden Station: FullHD+ resolution (1920x1200), 2.4GHz CPU, 4GB RAM, 4G/5G-ready, WiFi 802.11 AC, Gigabit Ethernet

Do you support six degrees of freedom (6DOF)?

No, this format is currently not ideal for most healthcare applications as it requires cumbersome setup and adjustment. Also, the biggest library of immersive experiences exists in three degrees of freedom (3DOF). Therefore, we created our first version of Eden Wellness Station as a 3DOF device, to benefit from this extensive library and to allow your healthcare facility to deploy VR experiences without friction.

That said, Eden Wellness Station and Eden Cloud are designed in a way that 6DOF headsets will be added in future, thanks to modular parts and an open OS approach.

Does Eden Wellness Station include anti-theft measures for public spaces?

Yes. Both the VR headset and the Station include a Kensington Security Slot that can be secured with locks that are widely available in hardware or electronics stores across the globe. These locks are based on international standards and can easily be attached to our system.

For extra security and continuous charging in high-traffic locations, you can additionally tether the headset with the included tether cable.

How do I keep the headsets clean and hygienic?

Keeping VR headsets hygienic and clean is a top priority for us. It's important that patients are safe and feel safe when putting on a VR headset in a healthcare environment.

Every part of our devices, including the PU leather face cushion, can be wiped down with alcohol wipes so integrating headset hygiene into your existing hospital cleaning regiment is very straightforward – and we've deliberately chosen materials that are durable enough to withstand such treatment without wearing out or breaking down.

Pediatric patient viewing Get Well Pals content

Pre-order the Get Well Pals bundle

Give your pediatric patients a smile when they need it most, and educate them about their treatments.
pre-order now

Pricing

Snacker® ships with everything you need, right out of the box. Bringing VR to your audience has never been easier.
See Pricing
$2,998 excl. taxes & shipping
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